El Blog del museo Picasso de Barcelona

New system of ticket sales to reduce queues

From the Museu Picasso we are constantly working on improving the service we provide. We are very well aware of a problem that needed to be addressed: the number of visitors who want to visit the museum is higher, especially at certain times and during certain months, than the museum has the capacity to receive.

Entrades noves_01

 New ticket design with QR code

The historical buildings that make up the exhibition spaces of the museum impose their characteristics on the tour of the museum, and are small spaces that require a lower number of visitors than those who would like to access and visit them.  As a consequence, the waiting time for being able to access the museum has become an important problem, in any climatic condition, for our visitors. And, furthermore, it has produced a bad feeling amongst our neighbours due to the inconveniences caused in such a narrow street as is the case of Montcada Street.

For almost two years, we have been studying different possibilities for increasing the quality of the access to the museum. As a result, we have introduced a series of technical improvements to boost the online ticket sales at the same time as selling admission tickets in the ticket offices by time periods.

Entrades noves_02

 Reading system for new tickets located in the access to the collection and the temporary exhibitions

By progressively increasing the online sales, the aim is to minimise the queues in the street, and to diversify the time periods for the visits of the individual public throughout the day, to avoid agglomerations during the same time periods. As a consequence, the quality of the visit to our collection has also improved.

The admission tickets incorporate a QR code so that visitors who have bought their ticket online, can go directly to the entrance of the museum, without having to queue and at the time indicated on their ticket or in their cell phone (within a margin of up to fifteen minutes from the time indicated on the ticket). The online purchasing of tickets can be carried out during the six months prior to the visit, choosing the date and time period.

grafica tickets

Chart in the screens that allows you to see the occupation of the museum in real time during the day

This new platform also enables tickets to be bought online during the same day, at least two hours before the visit, or by buying the admission tickets at the ticket offices by time period, depending on the sessions available, taking into account that currently the maximum capacity is of 400 people per hour.

Some screens installed in the Montcada Street, allow you to see the occupation of the museum in real time, in such a way that the visitor who is waiting to buy the ticket can decide which time suits him or her better to do the visit to the collection or temporary exhibition.

Campanya Entrades_en

Therefore, we invite you to visit the Museu Picasso, having bought your admission ticket beforehand and in this way you will be able to access our galleries without having to queue!

Deirdre Haughey and Bernardo Laniado-Romero
Head of Visitor Services and Director

Related links
Tickets online

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5 Comments
  • martin harrison
    March 4, 2015

    I am in the U.S. and trying to buy 6 tickets online for the joint exhibit of Dali and Picasso for 4-25-15 at 13:30. There are 3 couples, or a total of 6 people and we are all older than 65. When I go to the schedule and put in time and check the box I cannot get past “continue”. Please help-thank you.

  • martin harrison
    March 4, 2015

    Did this get through?

  • Museu Picasso
    March 4, 2015

    Dear Martin,
    Sorry for any inconvenience. We’ve been having troubles with the server, please try to buy the tickets again and if the problem persists, contact us through the email: museupicasso@bcn.cat
    We also notify your menjase and we apologise again for any inconvenience.

  • S McGee
    March 29, 2015

    It has been impossible to buy tickets on line. The page won’t load, who knows. I see you have had problems with your server. Any plan to get it repaired?

  • Museu Picasso
    March 30, 2015

    Dear S McGee, Sorry for any inconvenience. We’ve been having troubles with the server. From the Museu Picasso we are constantly working on improving the service. Thank’s for your comment.