From the Museu Picasso we are constantly working on improving the service we provide. We are very well aware of a problem that needed to be addressed: the number of visitors who want to visit the museum is higher, especially at certain times and during certain months, than the museum has the capacity to receive.
New ticket design with QR code
The historical buildings that make up the exhibition spaces of the museum impose their characteristics on the tour of the museum, and are small spaces that require a lower number of visitors than those who would like to access and visit them. As a consequence, the waiting time for being able to access the museum has become an important problem, in any climatic condition, for our visitors. And, furthermore, it has produced a bad feeling amongst our neighbours due to the inconveniences caused in such a narrow street as is the case of Montcada Street.
For almost two years, we have been studying different possibilities for increasing the quality of the access to the museum. As a result, we have introduced a series of technical improvements to boost the online ticket sales at the same time as selling admission tickets in the ticket offices by time periods.
Reading system for new tickets located in the access to the collection and the temporary exhibitions
By progressively increasing the online sales, the aim is to minimise the queues in the street, and to diversify the time periods for the visits of the individual public throughout the day, to avoid agglomerations during the same time periods. As a consequence, the quality of the visit to our collection has also improved.
The admission tickets incorporate a QR code so that visitors who have bought their ticket online, can go directly to the entrance of the museum, without having to queue and at the time indicated on their ticket or in their cell phone (within a margin of up to fifteen minutes from the time indicated on the ticket). The online purchasing of tickets can be carried out during the six months prior to the visit, choosing the date and time period.
Chart in the screens that allows you to see the occupation of the museum in real time during the day
This new platform also enables tickets to be bought online during the same day, at least two hours before the visit, or by buying the admission tickets at the ticket offices by time period, depending on the sessions available, taking into account that currently the maximum capacity is of 400 people per hour.
Some screens installed in the Montcada Street, allow you to see the occupation of the museum in real time, in such a way that the visitor who is waiting to buy the ticket can decide which time suits him or her better to do the visit to the collection or temporary exhibition.
Therefore, we invite you to visit the Museu Picasso, having bought your admission ticket beforehand and in this way you will be able to access our galleries without having to queue!
Deirdre Haughey and Bernardo Laniado-Romero
Head of Visitor Services and Director